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Where does Lulaven ship?
We currently offer shipping services only within the United States.
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What are the shipping fees?
Shipping fees are calculated at checkout based on order weight and destination. We offer free shipping for orders over $39.99.
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How long does order processing take?
Orders are typically processed and shipped within 1-2 business days.
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What is the estimated delivery time?
Standard domestic delivery takes 2-7 business days, depending on your location.
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Can I track my order?
Yes, you will receive a tracking number via email once your order ships, allowing you to monitor its status.
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Do you ship internationally?
No, we do not currently offer international shipping.
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What is the return policy?
We have a 30-day return policy from the date you receive your item.
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What are the conditions for a return?
Items must be unused, unworn, in their original packaging with tags attached, and you must provide proof of purchase.
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How do I start a return?
Contact us at lulaven@aidetech.cn to request a return and receive instructions. Do not send items back without first contacting us.
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Which items cannot be returned?
Perishable goods, custom/personalized products, personal care items, hazardous materials, sale items, and gift cards are non-returnable.
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Does Lulaven offer exchanges?
The fastest way to get a replacement is to return the original item and, once the return is accepted, place a new order.
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How long do refunds take?
After we receive and inspect your return, approved refunds will be processed to your original payment method within 10 business days.
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What personal information does Lulaven collect?
We collect information you provide directly, such as contact details, order information, and account credentials. We also automatically collect usage data through cookies.
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How is my personal information used?
We use your information to provide services (processing orders, shipping), for marketing (with your consent), security, and to communicate with you.
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Does Lulaven use cookies?
Yes, we use cookies to improve our Site and Services, run analytics, and for advertising purposes.
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Is my information shared with third parties?
We may share information with vendors who perform services for us (e.g., shipping, payment processing), with business partners, or as required by law.
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What if my item is damaged or incorrect?
Inspect your order upon receipt and contact us immediately at lulaven@aidetech.cn so we can address the issue.
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How can I manage my marketing emails?
You can unsubscribe from promotional emails at any time by using the unsubscribe link in those emails.
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Who can I contact with questions?
For any questions, you can contact us via email at lulaven@aidetech.cn.
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Can these policies change?
Yes, we may update our Shipping, Return, and Privacy Policies. The "Last updated" date at the top of each policy will indicate when changes were made.