Shipping policy

Last Updated: March 13, 2024


Overview


Welcome to Lulaven. We are committed to providing our customers with efficient and reliable shipping services. This Shipping Policy aims to clarify our shipping processes, fees, delivery times, and other logistics arrangements.



Shipping Services


- Scope of Shipping: We currently offer courier shipping services only within US.


- Carriers: We partner with several reputable courier companies to ensure your orders are delivered safely and on time.



Fees and Processing Times


- Standard Shipping Fees: Shipping fees vary based on the weight and destination of the order. Specific costs will be calculated at checkout.


- Free Shipping Policy: We offer free shipping for orders exceeding $49.99.


- Processing Time: Orders are typically processed and shipped within 1-2 business days after receipt.



Delivery Time


- Domestic Delivery: Standard delivery time is 2-7 business days, varying based on your geographical location.



Order Tracking


- After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your order on the carrier’s website.



International Shipping


- We currently do not offer international shipping services.



Returns and Exchanges


- For detailed information on returns and exchanges, please refer to our

[Return Policy Link].


Special Circumstances


- In special circumstances (such as bad weather, holidays, customs delays, etc.), delivery may be delayed. We will endeavor to inform affected customers of any potential delays.



Contact Information


- For any questions regarding our Shipping Policy, please contact us.



Changes and Updates


- We reserve the right to update or modify this Shipping Policy at any time. All changes will be updated on this page, and the revised policy will take immediate effect.